---
title: Clicker Not Working
description: These actions typically resolve the issue, but if you are still experiencing issues, please reach out to our team using the chat feature in the bottom right or contact us through support@soundtrace.co
---

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# Clicker Not Working

1. Unplug the clicker from the audiometer and plug it back in.
2. Check that the device light is coming on (the light should be green or blue).
3. Check the battery level of the audiometer (you can see this on the audiogram run page). If you're below 5% battery, let the device charge for 10 minutes, then re-access.

These actions typically resolve the issue, but if you are still experiencing issues, please reach out to our team using the chat feature in the bottom right or contact us through support@soundtrace.com 

- [FAQs](https://help.soundtrace.com/helpdesk/faqs?hsLang=en#main-content)
  
  
  
  
  
    - [OSHA FAQ](https://help.soundtrace.com/helpdesk/faqs?hsLang=en#osha-faq)
    - [Audiogram Testing Prep](https://help.soundtrace.com/helpdesk/faqs?hsLang=en#audiogram-testing-prep)
    - [Standard Threshold Shift (STS)](https://help.soundtrace.com/helpdesk/faqs?hsLang=en#standard-threshold-shift-sts)
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- [This article will be helpful for users encountering issues with pairing the audiometer through Bluet](https://help.soundtrace.com/helpdesk/this-article-will-be-helpful-for-users-encountering-issues-with-pairing-the-audiometer-through-bluet?hsLang=en#main-content)
  
  
  
  
  
    - [collection](https://help.soundtrace.com/helpdesk/this-article-will-be-helpful-for-users-encountering-issues-with-pairing-the-audiometer-through-bluet?hsLang=en#collection)
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