Audiometer won't pair through Bluetooth with laptop or tablet?

The Soundtrace audiometer is paired with your tablet or device via Bluetooth through the Chrome browser. Summarized below are common actions that typically resolve any issues in paring the device:

• Try using USB 
• Charge audiometer - If the audiometer is only running on battery, then the audiometer may be low on battery, resulting in pairing issues. We recommend charging the device through the USB-C wall adapter that is provided.
• Upgrade Chrome browser - Your Chrome browser may be out of date, so we recommend upgrading to the latest version. This article from Google Chrome will provide instructions on how to update to the latest version.

• Audiometer paired to another device - If two audiometers are being operated in the same area, then another laptop/tablet may already be paired to your audiometer. We recommend turning the audiometer off and back on to see if it reappears.

• Audiometer paired to another device - If two audiometers are being operated in the same area, then another laptop/tablet may already be paired to your audiometer. We recommend turning the audiometer off and back on to see if it reappears.

If the above troubleshooting steps do not work; you can use the USB option for testing instead of bluetooth. Plug the USB cord into your computer and the audiometer.

These actions typically resolve the issue, but if you are still experiencing issues, please reach out to our team using the chat feature in the bottom right or contact us through help@soundtrace.com.