If your connection light is solid and you're getting data in the platform for 15 minutes do the following:
- Double check the serial number is matching the device on the dashboard.
- See if the device is 'online'.
- Charge the device for 10 minutes.
These actions typically resolve the issue, but if you are still experiencing issues, please reach out to our team using the chat feature in the bottom right or contact us through support@soundtrace.com